In case of service repair, spare part or product’s upgrade is needed, you will get our complete support by filling the following Service Request Form.
Terms & Conditions
Please do not send back any product to our company or dealers network without written authorisation and approval number assigned.
Insure and accept all liability for loss of or damage to the product during shipment to the Gold Note factory and prepay all shipping charges.
Also review the warranty concerning liability for shipping damage and shipping charges.
In case of returning products, use exclusively original Gold Note packaging to ensure safe transit of the product to dealer, distributor or to Gold Note's factory.
If the product returned is not boxed into an original Gold Note packaging we may refuse to get the products at our discretion or to charge any eventual shipping damage at cost.