Please do not send back any product to our company or dealers network without written authorisation and approval number assigned.
Ensure and accept all liability for loss of or damage to the product during shipment to the Gold Note factory and prepay all shipping charges.
Also review the warranty concerning liability for shipping damage and shipping charges.
In case of returning products, use exclusively original Gold Note packaging to ensure safe transit of the product to dealer, distributor or to Gold Note’s factory.
If the product returned is not boxed into an original Gold Note packaging we may refuse to get the products at our discretion or to charge any eventual shipping damage at cost.
Please note: To send in products for service, you must use the original packaging and avoid packing accessories unless otherwise specified.
If the Customer claims unit’s return rather than repaired 100 euro will be charged in addition to applicable shipping charges.
Gold Note will charge repairs and spare parts payment in advance, including shipping charges.
Estimates will be provided, with a +/-20% margin of variability.
Any single unit will be charged 20€ per day after notification or product ready for shipment.
All spare parts are charged in advance and can’t be returned to the factory after sales for replacement.